CY SURLUNE INC
Privacy Policy
This Privacy Policy explains how CY SURLUNE INC collects, uses, protects, and shares information when customers visit our website, browse pet supplies, create an account, contact customer support, or submit an order request. CY SURLUNE INC operates a B2C ecommerce pet supplies store from 30 N Gould St Ste R, Sheridan, WY 82801.
Information We Collect
We may collect information that customers provide directly, including name, email address, phone number, shipping address, billing details, account login information, cart contents, order notes, contact form messages, and customer support requests. We may also collect basic technical information such as browser type, device information, pages visited, referring pages, IP address, and approximate location derived from technical data.
How We Use Information
We use customer information to operate the website, process account registration, review order requests, communicate about products, respond to support inquiries, maintain shopping carts, improve store navigation, prevent fraud or misuse, comply with legal obligations, and keep business records related to ecommerce operations.
Orders, Payments, and Delivery
Order-related information is used to confirm product selections, prepare order records, coordinate fulfillment, provide delivery updates, and handle returns or support requests. If payment processing is enabled, payment details are handled by payment service providers and are used only for transaction authorization, fraud prevention, refunds, and required financial records.
Cookies and Site Analytics
Our website may use cookies and similar technologies to keep users signed in, remember cart activity, support checkout, measure site performance, and understand how visitors use our pages. Customers can adjust browser settings to limit cookies, but some store features may not work correctly without them.
How We Share Information
We do not sell customer personal information. We may share information with service providers that help us operate the store, such as hosting providers, database services, payment processors, shipping or fulfillment partners, email providers, analytics providers, fraud prevention services, professional advisors, and government or legal authorities when required by law.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No online system can be guaranteed to be completely secure, but we work to limit access to business records and store information only as long as needed for customer service, legal compliance, accounting, fraud prevention, and normal ecommerce operations.
Your Privacy Choices
Customers may contact us to request access, correction, or deletion of personal information where applicable. Some records may be retained when required for completed transactions, fraud prevention, tax, accounting, legal, or security purposes. Privacy requests can be sent to support@cysurluneinc.com.
Children's Privacy
Our website is intended for general consumer ecommerce use and is not directed to children under 13. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, they may contact us so we can review and remove the information where appropriate.
Policy Updates and Contact
We may update this Privacy Policy as our website, services, or legal obligations change. The latest version will be posted on this page. For privacy questions or requests, contact CY SURLUNE INC at support@cysurluneinc.com or by mail at 30 N Gould St Ste R, Sheridan, WY 82801.